πŸ”₯ Casino training manual

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What are the security and surveillance challenges of the casino market? when installing IP-based video equipment in the casino industry.


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Two-sided take on casino surveillance with Security Center
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Las Vegas Surveillance - Cheats And Scams

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Members Only website access; Formal Education & Training; Networking Online webinars by leaders in Casino Surveillance; Discounted private events; Access to A large part of a surveillance agent's job is reviewing video to locate an.


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Surveillance video: David Allan Coe cuffed at casino

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Another great tool for these shift meetings is to collect incident video clips through the surveillance department and play them. This provides a training dynamic.


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Slick Stick Instructional Video - Casino Surveillance

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1 year experience in Casino environment preferred or Surveillance, training and/​or a combination of experience and education. Conform to all Casino and.


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MGM Resorts \u0026 Casino uses Oncam's 360-degree surveillance technology in their casinos

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Casino Table Games Manager - Golden Nugget the gaming industry which included - Setting up new casinos - Game Protection - Surveillance Training - Internal Produced 32 Training in Gaming Videos Exclusively For Gaming Properties.


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Meadows Casino Completes $2.8 Million Security Update

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Integrating video surveillance with data from point-of-sale, slot machines, cash counters, and ATM machines protects the casino's bars, restaurants and retail.


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Surveillance Training

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Integrating video surveillance with data from point-of-sale, slot machines, cash counters, and ATM machines protects the casino's bars, restaurants and retail.


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Casino and Hotel Security Orientation Training by Larry Dennison

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Trainees work with supervisors to learn how to work camera equipment, monitor video screens and conduct surveillance while walking the casino floor.


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Discreetly Handling Internal Theft Investigations at Casinos. Customer Gaming at Casino. With video linked to POS transactions, a surveillance operator can be.


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Surveillance 101 (CIA Training video)

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PDF | Over the last years, several comprehensive training programs for problem gambling have been Like video lottery retailers, casino employees are in contact with gambling on a daily Security/investigations/surveillance


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How Vegas casinos wage a war on cheating

Typically it takes the first year post installation for a technician to garner the confidence and familiarity with the routine needed to support and maintain their new digital VMS platform. Further there is an efficiency component to digital which should be considered. There exists a strong caution against IT because of the perception that the IT staffs knowledge and ability coupled with any access to a digital system is a potential compromise to the security of a property. There is a growing trend of transparent pricing to large volume customers by manufacturers being driven by their desire for factory direct locked in pricing. This acceptance happens before final completion of the project and as with any projects of this size obstacles happen with a lot of work being done right up until the end. Formal ROI analysis for justifying surveillance systems purchases are not common place, but informal criteria measurements are revolving around the concepts of accuracy and use. What is of equal importance is what I call rule. Regulations are constantly being reviewed to address not only loopholes or oversights of an earlier publication but predominately as technology changes and new opportunities are afforded to surveillance are addressed and appropriate use determined. With the move to IP cameras and integration of systems for the purposes of data mining and exploit such as POS and Player Tracking there is a tenuous bridge being forged between the departments. Integrated digital links going from Surveillance to IT should always be protected via a hardware firewall and configured in such a way as to only allow one way access. These video management costs are roughly double the costs of the commercial market. All casinos track these incidents although not all systems allow for reports based on this information to be generated. In injury cases, surveillance video is a primary determining factor in whether a property settles immediately and avoids the PR and monetary expense of a trial. This includes encoders, recorders, storage, switches, monitors and PTZ controllers. This shift will introduce complex support models into an already clouded environment that many end users find confusing as to who to call when issues occur. Just as with the current installation base the majority of new installs at this point is still Hybrid followed by IP and Analog being non-existent in this area. There will always be late adopters even in Las Vegas which is considered the height of casino surveillance. There is an inherent security in having separate systems and up until recently in the casino surveillance world there has not been any need or reason to communicate with IT. They would be more aware of what is really going on relying less on judgment calls based on video nuances. Additionally, most VMS solutions have barrier to entry such as core infrastructure and these can be mitigated by larger channel costs or definable product tiers further adding to the variance in the cost. There are 3 categories: Analog, Hybrid and IP. While the above assumption is true it is not necessarily a fact. In a casino Player Tracking and or Slots, if not housed in the same system, typically have their own network and resources for the very same reasons Surveillance does. The few cases that either got away due to inconclusive video or were caught because of the digital system often become the deciding factors in upgrading or justifying a purchase. Regardless of the camera size of the job the resource it takes to support a site post commissioning is often the same due to the dramatic change from analog to digital with regards to the on-site technicians. Lastly fine avoidance is a major factor in surveillance justification. A lot of it comes down to cost, need and waiting until the final moment of need before making the jump. Live video and the ability to move a PTZ well in live video mode is paramount to Surveillance personnel investigations. The majority of the video management cost lies in the storage and encoding of the video streams. Understanding what the acceptance obstacles are and ensuring they are met prior to other requirements are keys to ensuring this hurdle is crossed and deliverable timelines are met. Recorder redundancy has become very important over the last few years. Legal liability concerns are important, not only for criminal prosecutions but also when dealing with personal injury cases. States that allow gaming have their own standards as well as derived by their respective gaming commissions but many rely on the NGC regulations as a baseline due to its stature in the gaming world. The nature of Surveillance is to be an independent auditor of all things happening in a casino. Edge encoding or recording are not common place in the casino environment yet although there are exceptions. Conservative estimates expect the casino market to stay this way for the next several years until the challenges of PTZ control and the current Hybrid base of installations gets to the point of replacement. Identifying chips and pips of cards from 20 feet in the air with noisy carpet and possible lighting issues is done much better with IP HD cameras than digitally encoded analogue feeds no matter how good the analogue camera may be. Analog has no digital encoding whatsoever, Hybrid would have analog cameras being digitally encoded through external encoders and IP has no analog cameras being completely digital from the camera. While there are recurring costs large volume cost happens typically at a 5 year cycle making surveillance a cost effective policy. When asked, manufacturers must show the ability to advance the video frame by frame so a visual inspection of 30 images per second can be demonstrated. Every casino wants the ability to accurately quantify and identify the cards and chips in play on the floor. This is determined by national or jurisdictional gaming regulations and there is absolutely no flexibility just as there is not with retention. This does not include camera costs which will vary depending on the choice of fixed vs PTZ camera. The better the incident video asset the more options are afforded to the investigatory and compliance officials in determining the best course of action forward on a given case. Video is used exhaustively in the casino environment with so many static and active assets to monitor as well as staff and patrons 30 FPS is required for all areas that have money and high liability. Video retention is nearly always in multiples of 7 starting with the bare minimum of 7 days to 14, to 21 and peaking at Regulatory bodies have tailored rules regarding retention based on camera coverage models such as location in the casino as well as assets being surveilled. Video is relentless data that can easily cripple a network if it is not properly configured and dependent on the junction locations chosen to aggregate video feeds Layer 3 switches may have be used which IT may not have out in remote locations. In nearly all casinos the video signals come back to a central room for encoding and recording and are done so via UTP, Coax or Fiber. Many review requests initiated either by Surveillance or Floor personnel do not make it to the stage of exporting or dubbing of video because the first step is to ascertain the veracity of the claim. Following this model manufacturers are hopefully able to secure more market share while not dramatically increasing sales and service departments leveraging the downstream integrators for such services. With these images Directors are making the case that they could do a more efficient job of protecting the assets of the casino. This is a stressful time in the installation because officials from compliance, regulatory or State Police have to certify the video and a cross section of camera shots before acceptance. Factors such as retention and frame rate dictate all of the storage costs and can affect the encoding cost as several manufacturers discount licensing based on limited frame rate options. The video of the pre and post conditions of the incident are also of valued importance in determining the condition of the person prior to the incident. Rarely are there more than 5 people in a room and the typical is 3 watching all the casino cameras and assets. With their large camera counts, high risks, frequent threats and numerous regulations, casinos operate by a different set of rules than their commercial and industrial counterparts. While this practice is not common place yet the few sites that leverage this ability are quite pleased with the results and come to depend on the expedience and thoroughness this support line affords regarding issue resolution. Regulations and compliance MICS in most Indian casinos do not allow for this type of data co-mingling in addition to the common data architecture is not conducive to mingling. Many Directors make this topic of the highest importance when reviewing any VMS solution. In almost all cases, casinos have a far greater amount of staff dedicated to watching video than a typical commercial or industrial application and rely heavily on Floor personnel to alert them to any irregularities that may arise on property. Casinos can also be shut down if they lose a significant amount of video or require armed guards to be placed on the floor to protect assets while technical issues are resolved. HD cameras are getting quite a bit of traction via this very point as the overwhelming uses for these are on the gaming floor over table games. Camera retention and in some cases frame rate are juggled right up until opening and sometimes after opening dependent in large part to knowledge of these regulatory compliance policies. IT and Surveillance departments working together is rare. Audio recording is general required in Count Rooms, both hard and soft as well as medical and interview rooms for liability purposes. An outlying building or a few remote cameras that come back on corporate fiber would be common exceptions. If reviews cannot be done quickly floor personnel loose precious time needed when the POI Person of Interest is still on the floor and in house. This is a fairly high ratio of PTZ cameras, reflecting the need and value of real time monitoring. Integrators based on the number of disparate systems they must support and the slim margins they run on may become more discerning on which products they will install and support or look to pass the support directly to the manufacturers themselves. Camera counts range from the small sites of channels or less to larger sites of anything over channels. While the IT recruits know nothing of the analog world, teaming with the existent Surveillance technicians they can begin the cross training needed to support the modern digital Surveillance environment. Their regulatory bodies are set apart from the general casino, their employees typically are not allow to fraternize or eat with other employees and their data kept separate from other casino data. The separation between surveillance and compliance exists to ensure issues such as these are treated very seriously and oversight unbiased in its evaluation of surveillance conditions and operations. Both RAID5 and RAID6 data sets can be further enhanced with the addition of a global spare drive which allows the rebuild to happen immediately without technician intervention.{/INSERTKEYS}{/PARAGRAPH} Surveillance is slowly beginning to accept personnel from the IT department as technicians and the results are dramatic. Couple this with the rule and operators can rapidly and with a higher degree of accuracy determine exactly what has or is happening on a table making the split second decision they have to make consistently that much better. The NIGC as well as others provide compliance matrix checklists [link no longer available] to ensure all critical areas are evaluated prior to acceptance of an installation and can be found here. Today, nearly all manufacturers offer enterprise class recorders featuring redundancy of some magnitude. Use can be measured by post incident analysis and applying that analysis appropriately. Even with training it is a daunting task to become responsible for what amounts to a data center with little or no experience. Surveillance could then be viewed as an insurance policy to protect the bigger asset, the casino and its patrons. Individual state agencies as well as the National Indian Gaming Commission have published minimum specifications [link no longer available] regarding retention to guide casinos with this regard based on revenue tiers A, B and C. Although the amount of physical installation work is directly proportional to the camera count of a casino the amount of logical work can vary greatly. {PARAGRAPH}{INSERTKEYS}Casinos break most of the 'rules' in video surveillance. Very few VMS providers sell directly into the casino market opting to utilize the integrator channel as has been traditionally done over time. The primary reason still comes back down to security and compartmentalizing assets which provides an enhanced layer of security for each department. As in any business some integrators charge smaller margins and make it up in volume while others charge a little more for what they hope is perceived as a higher quality offering and solution set. Gaming regulatory bodies such as compliance boards differ on the level of involvement they impress on a given project but they are all keenly aware of what is required and make sure the products they are using meet that requirement. This efficiency gives surveillance the ability to resolve issues faster which allows in turn for personnel to investigate more incidents and more proactivity on the live camera feeds. Compliance and quality of image are two of the key factors. The visual evidence can quickly determine it is not worth contesting the incident or if there exists other determining factors that can resolve the issue quickly the other way. Surveillance departments that grant secure, remote access via the IT WAN links can be better maintained and a direct benefit to both the end user and the vendor. While it is beneficial to the end user purchaser in many ways it is unclear what effect it will have on the downstream integrators which rely on the margin of these goods to provide the services they do for not only the end user but also the vendor themselves. The level and number of integration features that must be configured into the chosen VMS platform as well as preparedness of the site for the digital conversion are the two largest contributors to the logical work level. Fines can accrue from the gaming regulation authority due to faulty equipment, lack of coverage or inadequate coverage and retention issues. How quickly and smoothly can a VMS solution go from Live to 2 minutes in the past based on operator request. Summarily it is routine if less than 30 IPS recording is being done on any channels in the system to use the sub 30IPS video in comparison to 30IPS video as a means of contrasting number of frames. Running surveillance cameras on the general corporate LAN is extremely rare.