🤑 Love Hardrock but - Review of Seminole Hard Rock Casino Tampa, Tampa, FL - Tripadvisor

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Seminole Hard Rock Casino in Florida Beneficiary Information: Please include your name and/or Seminole Wild Card Player's Club card number on your wire.


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In addition to its 2 Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and logo Seminole Hard Rock Support Services. Internal Team Member Log In Discover Your Rhythm at Seminole Hard Rock Hotel & Casino Tampa. in the Seminole Players Club Wild Card Rewards Program whereby players earn.


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There is no limit to the number of bounceback offers you can earn — you can get one every day you play! Our machines actually pay out on average close to a million dollars a day. Oh yea, the food is quite good. I hope and have my fingers crossed that there will be independent casinos built in Florida very soon so us patrons will have a decent place to go and gamble. Thanks to former Governor Crist's sweetheart deal with the Seminoles, the casino has a no-compete clause. Our Seminole Wild Card program and comp program has changed. You will now earn offers every time you visit based on your play. We can never promise a guest that they will walk away with the next big jackpot, but we do promise to provide each guest with excellent customer service and a rockin' time. Report response as inappropriate Thank you. I flagged down a "red shirt" manager and asked her about it. I did and after waiting on line for over 20 minutes, the agent told me that "was just a greeting for my birthday and there was no gift or free play". They should listen to those who built this place. I suggest you go elsewhere where you feel appreciated!!! Rock n Raw has changed their menu but we assure you that the quality hasn't changed. They don't value the money you've spent there and they have recently made ALL comp purchases 2 comps per 1 dollar. The more you play the bigger your free play offer. Take care and rock on! Now they are miserly with their comps and you have to beg for them. We understand your frustration. Our comps and free play has changed but we do still offer free play and bounceback offers, it's just simply based on the amount you play. We appreciate your input. Shop Now. I pressed everything that could be pressed and then some and nothing happened. If you have any additional questions or need more information don't hesitate to contact our players club department- Take care Tony. Billy, We appreciate the honest feedback. Please feel free to stop by one of our Players Club locations during your next visit to allow a Players Club Representative to assist you with additional questions regarding the newly improved Seminole Wild Card Program. The comps are almost non-existent anymore. The staff therre is really nice and friendly. They have changed the menu, made smaller portions, and worst of all, the quality of the sushi has decreased tremendously. I told my girlfriend that's it, we are never going back to Seminole Hard Rock and she actually agreed. I've spent thousands there and haven't received a freeplay because I only go while in town. It used to be much easier to get comps after spending a few thousand at the blackjack tables. If the smoke ever bothers you be sure to stop inside any of our smoke-free restaurants and or our poker room. Unfortunately we are limited on our space at the moment, but we do care about those that do not smoke. Fine, so now they have lost our money altogether! We want to let you know that we care deeply about you as a guest. Tony, Thank you for this review and happy belated birthday. Margaret we appreciate the honest feedback. We still use the freshest ingredients. Love Hardrock but Seminole Hard Rock Casino Tampa. I recognize they are in the business to make money but those slots sure are tight I still love the atmosphere and will continue to go back again and again. She was clueless, stating she had never seen that before and advised me to go to customer service guest relations. That's all I hear when I ask the players club about my free play. Quick View. Book In Advance. This should be a place to relax and play for awhile. The easiest way to explain it, is that the more you the play the more points you earn. Rock on David, let us know how we can help you. Take care and rock on. Reviews 2,{/INSERTKEYS}{/PARAGRAPH} More Info. Penny wise and pound foolish!! Take care Margaret, we hope you win the next big jackpot with us soon. Still a good time in general. It's all about the money and nothing about the players anymore. Earn at least eight comp dollars in a single day while playing your favorite slots and you will earn a bounceback Free Play offer. Good thing I do not live close. Same thing. You can also call and ask to speak to a team member. The machines are really tight, but if you play hard enough, you can usually win your money back. The smoke is terrible; the non-smoking room makes players feel as if they are the redheaded step-children. We aim to provide the best possible guest experience for each guest. I was so pissed off that I let fly some foul language which they deserved. I cannot wait for the day when there is an exodus from Seminole Hard Rock which is exactly what they deserve wir the cruel and wicked way they treat their guests. When I put my players club card into my favorite machine, the screen displayed my name, a wrapped gift, balloons and a caption that read " Happy Birthday, press for gift". What is so disappointing is that this place used to be really fun, and they have made changes which has taken all the fun out. In regards to comps, our comp system has changed and it depends on how much you play. We assure you that our payout ratio is comparable to any other casino property. We eat sushi elsewhere, and go to the poker rooms with our hard earned money. {PARAGRAPH}{INSERTKEYS}Talk about Las Vegas here in Florida; yes we have Tampa Seminole Hardrock with room after room filled with the latest slot machines. The free play will be available on your account three days later. We truly value you and your husband as guests and hope to provide you with a rockstar experience next time. Thank you for your honest review, sorry you feel that way about our property. Hard Rock misses the mark and then some. David, we do value you very much as a guest. I imagine it is all in the name of profits, but what they have done has backfired, because now they have totally lost our business. I posted a review over a year ago about this criminal casino and now I have to write a follow up to let people know about the cruel, wicked event that I experienced just over 2 weeks ago. They have all of the new machines, and they try to keep the place clean. Bud we appreciate the review. But we care about our guests feedback, so we can certainly pass along this review to the Rock N Raw manager to make sure that something like this doesn't happen again. The sushi restaurant used to be one of the best in town. In regards to payouts we assure you that our payouts are indeed comparable to any other casino property. Our wildcard program has also been changed and it's even better for players. For the last 12 years, my husband and I have gone here once or twice a week to play blackjack, poker, three card, etc, and have a terrific meal in the sushi place. See all 2, reviews. Water Sports. Despite what the management says about payouts, the honest average player leaves with little other than a "free" pot, towel, or soft cooler. The rooms are outrageous, but we already had a room. Please feel free to stop by one of our Players Club locations during your next visit to allow a Players Club Representative to assist you with additional questions regarding the Seminole Wild Card Program and or your account. If they do give it to you they send no notice and it expires after 2 weeks. Appreciate the kind words about our team members. Feeling that there was something wrong with that machine, I tried another. Over and over again, we are disappointed with the poor return on the slots. Log in to get trip updates and message other travelers. At the behest of my girlfriend, we went anyway. The chances of actually winning in a drawing are like "a needle in a haystack.